Customer Service

An organised customer service plan can be the one factor that keeps your business ahead of the competition. Learn how Newstel Customer Service can bring success to your customer service approach and sales strategy.

Around-the-Clock Question Handling

Increase customer confidence and reduce redundant calls into your office with Newstel Customer Service. At anytime, our agents can access your Frequently Asked Questions (FAQ’s) -  handling all your customer inquiries 24/7.

Eliminate Redundant Business Processes and Reduce Costs

Rather than paying a full-time employee to take calls or dealing with them on your own, outsource your customer service needs to Newstel where our professional, qualified, and courteous call centre agents will handle your calls 24/7/365. As a result, you save valuable time and money that can be invested in other areas of your growing business.

Front Line Order Taking Support

As a value-added partner, Newstel can handle customer service calls and take customer orders. By combining our customer service with our order taking solutions, our agents can handle all your important calls, from sales to Frequently Asked Questions (FAQ's), increasing the efficiency and effectiveness of your customers’ calls.

Newstel - Customer Service Highlights

• 24/7/365 Customer Service increases customer satisfaction and customer loyalty.
• Standardised FAQ retrieval, ensures efficient and accurate service is delivered to your customers.
• Outsourcing customer service reduces salary expenses and saves you valuable time, allowing you to focus on other areas of business.
• Combining our customer service solution with your order taking line can increase efficiency and effectiveness of each call.