Email Response

Customers expect email responses promptly, making your turn-around time a crucial factor. Our Email Response solution manages your customers' email and web-form inquiries to ensure they receive an appropriate response to emails quickly and accurately.

Real-time Email Support

Newstel are standing by 24-hours a day to provide personalised and immediate responses to your customers’ emails. Real-time email support is an effective supplement to your live telephone support and live chat services. With real-time email support, you provide a holistic customer service experience that will strengthen your brand and increase revenues.

Proprietary Email Certification Program

We use third-party certification software for email management. Using this software, we store your developed list of Frequently Asked Questions (FAQs) and corresponding answers for each product/service. Our Agents can then retrieve answers and general information effortlessly, to provide a prompt yet detailed answer to your customer or client.

Guaranteed Response Times

Impressing your customers and clients with quick response time can set your growing company apart from the competition. We guarantee a response turnaround to fit in with your SLA. The result is an improved customer service experience and increased brand loyalty, resulting in greater online and off-line sales.

Email Response Highlights

• Personalised and immediate responses to emails 24/7/365.
• Proprietary Email Certification program ensures efficient and accurate email responses.
• Email support combined with current customer service plan sets you apart from competition, increasing brand loyalty and long term sales.
• Guaranteed response time of 4 hours or less.