Voice forms offer you a powerful, automatic way to collect and analyse information over the phone. Use it to filter job applicants, collect customer feedback or run competitions. Use it to collect employee job sheet information, collect data for marketing calls to action, filter information from callers in a crisis, or simply to collect callback details if your contact centre is busy… more info

IVR (Interactive Voice Response) can be used in many different ways across many different sectors. It is ideally suited to situations that demand 24/7 interactions, data capture, information access or even call routing. We can provide an inbound call handling solution to handle enquiries and provide information on subjects as wide-ranging as… more info

Premium rate IVR and premium rate SMS competitions are becoming increasingly popular as a means of generating additional revenues for content providers and broadcasters. Our platforms are used to run many of these services as they are very resilient and have the capacity to cope with large volumes of communications traffic.TV Competition types and styles vary considerably, depending on customers’ requirements… more info

Virtual Contact Centre is an in-network customer-configurable telephony solution which includes the latest technology including highest functionality ACD, CTI and call recording. It gives your company the flexibility to add or subtract agent capacity when you need it, with no capital outlay. Using the computer power of our network-based call centre service, you can improve the way you treat your customers, your staff, and your cashflow… more info

Virtual Switchboard from Newstel offers you a way to efficiently deal with your incoming calls without the need for a call centre. Ideal for small businesses, or for calls which bypass a large company's call centre, Virtual Switchboard uses powerful computer technology to route or distribute calls to team members who are free, wherever they are. And, with no upfront capital expenditure, is kind to your cashflow too. Help your team work efficiently with Call Handler… more info