Delight and Impress your Customers

Virtual Contact Centre is an in-network customer-configurable telephony solution which includes the latest technology including highest functionality ACD, CTI and call recording. It gives your company the flexibility to add or subtract agent capacity when you need it, with no capital outlay. Using the computer power of our network-based call centre service, you can improve the way you treat your customers, your staff, and your cashflow.

Your customers

Let's face it, few of us actually relish the idea of dialling a call centre. Thanks to lousy technology, bad processes and poor training and the relentless need to drive down costs, bad service from call centres has become a standing joke. Interminable touchtone menus... typing in your details only to have to repeat them to a human being... and sometimes no human beings seem to be available.

Using Virtual Contact Centre, treat your customers like individuals. If someone had a long wait the last time they called, why not put them at the front of the queue today? Remember what individual customers regularly call about and offer them a personal shortcut to their regular menu items, or to where they went on their last call. Or you can offer callers the option to speak to the same agent as the last time. Let us know how you want to improve your customers' experience, and we'll help you set things up.

Your agents

Virtual Contact Centre can help you create more flexible working practices for your agents. Because there is no equipment on your premises, we can deliver calls and CTI screenpops to any location with a phone line and an Internet connection. This means you can offer your agents the chance to work at home, full time, part time or after hours.

Route calls according to the skills and experience of your agents, allowing each of them to play to their strengths. We've also found that agents on the front line are often the best source of ideas on how technical features can be used, and processes improved. With the flexibility of Virtual Contact Centre, you can work with them to create an efficient and exceptional customer experience.

Your cashflow

With no capital expenditure, Virtual Contact Centre allows you to pay as you go. This improves your cashflow, and you can add or subtract capacity where and when you need it, without being constrained by the capacity of the system in your office.

Disaster Recovery

Some of our customers use Virtual Contact Centre as an instant disaster recovery solution. When bad weather, power outages, or other problems conspire to hit your main operations, Contact Centre can have agents up and running in another office or at home in minutes.

Call recording

For peace of mind and regulatory compliance Using our secure resilient servers, we provide call audio and data recording, allowing managers to search, download and analyse information anywhere, anytime.