Newstel delivers 24/7/365 direct response support for your marketing campaign needs. We handle calls for product and service offerings advertised on network and cable television, radio, newspapers, direct mailings, and the Internet.

Learn how Newstel Direct Response support can bring success to your customer service approach and sales strategy

Convert Leads into Sales

Direct response campaigns need quality customer service that can effectively handle customer inquiries and orders. At Newstel, our call centre agents undergo Sales Certification training to ensure they maintain focus on each customer’s call and provide outstanding service. Our specialised agent training results in increased sales conversions and maximizes the ROI on your marketing investment.

Call Spikes = Sales Spikes

Newstel inbound call centre is capable of handling a variety of call volumes, for both short-form and long-form infomercial formats. We coordinate with you and your media-buying agency to allow for optimum staffing levels during high-volume call spikes. Newstel uses proven scheduling, staffing and personnel management systems to ensure every incoming call is processed quickly and accurately. We constantly monitor call flow and make adjustments to complex call projection models, providing our clients with the most cost-efficient staffing and scheduling solutions.

In addition to our scaleable in-house contact centres, preferred partners are available to support our on-site operations in contingent situations such as call volume overflow, natural disasters, etc. Our partnership network of up to 40 contact centres provides an extended support team to our on-site operations and ensures quality service to our clients in any unique situation.

Dependable People and Technology

With dependable people and technology, Newstel delivers direct response support that our clients can rely on during low to high call volume periods. Our routing technology, flexible scheduling systems, and proven trained experience alleviate problems commonly associated with traditional direct marketing campaigns, such as lost sales, untrained call center agents, busy signals, or dropped calls.

Newstel - Direct Response/Infomercial Highlights

• Utilise 24/7/365 direct response support for ad campaigns on most media channels including; network/cable television, radio, newspapers, direct mailings, and Internet.
• Increase sales conversions and maximize marketing investment with up-sells and cross-sells.
• Effective monitoring and management of call flow (i.e. low and high call volumes).
• Routing technology, flexible scheduling systems, and proven trained experience alleviate problems commonly associated with traditional direct marketing campaigns (i.e. lost sales, busy signals, dropped calls, etc).