Technology

Now there is a way to offer your customers a powerful and attractive suite of pre-built applications across our network, which will help you win and retain accounts, drive more traffic to your network and improve profitability.

Newstel’s SoftSwitch consists of a carrier grade Voice XML interpreter, plus a suite of tried and tested software that sits on top of it that allows us to create custom applications for you.

How it works

The basic foundation of what we offer is a ground breaking Telco grade XML SoftSwitch purpose designed for handling network based PSTN and SIP traffic. It offers a high level of integration with customers IT infrastructure and third party application vendors via a rich set of APIs based on XML, CCXML and Vo, as well as fully functional CTI.

Newstel also offers its own pre-built Automated Call handling (IVR) and Contact Centre application sets which sit on top of the platform. Through its use of XML in an intuitive Service Creation Environment, Newtel makes it easy, quick and cost effective for Telcos and system integrators to develop their own tight integration at multiple points into enterprise customers' existing IT systems.

Features:

• Tone (DTMF) Recognition
• Speech Recognition
• Text to Speech
• Audio file playback
• Audio file recording
• Onward call routing
• Call switching
• Originate outbound calls
• Call progress detection
• Forced cleardown
• Host media processing on outbound calls
• Call conferencing
• Full audio and data recording
• Fax transmission and reception
• Speaker verification
• Call treatment interruption
• Call treatment delayed action timers
• Email generation
• Instant message generation
• SMS generation
• vCard generation
• Individual caller volume control
• Individual caller mute control
• Individual caller playback control
• APIs for Voice XML , XML, SQL, CCXML
• Connects to all public and private networks using standard interfaces SS7, PRI, DPNSS, Qsig, and VoIP (SIP) and can be controlled from global centres or by end user applications running on web sites or PCs.

Benefits:

• Drive traffic to your network by offering powerful hosted voice applications
• Add value to your basic bandwidth, increasing your margins
• Develop custom applications for key accounts or industry sectors
• Move up the value chain to deliver stronger business benefits to your customers
• Develop applications rapidly to meet customer or market needs
• Reduce the testing time for new applications
• Full multi-tenant service administration and billing system for you, your resellers and end users
• Allows end user self provision, minimising staff overhead while giving more flexibility and instant deployment
• Allows custom TI applications to be deployed enterprise wide by global customers
• Easy to add new features from existing range, e.g. call recording, voice recognition.